Customer Service When It Counts: Introducing the 2017 PSN Top 50 Builders’ Customer Service Honorees

Our Top 5 Customer Service honorees explain how they turned disasters into success stories

It’s easy to offer quality customer service when everything runs smoothly, quite another when things go sideways. Our Top 5 customer service winners discuss the art of turning lemons into lemonade.

About the Author

Nate Traylor

Nate Traylor is a writer at Zonda. He has written about design and construction for more than a decade since his first journalism job as a newspaper reporter in Montana. He and his family now live in Central Florida.

Steve Pham

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